These are the estimated pick-up and return times in the different tourist areas. Once the reservation is made, we will inform you of the closest stop to your accommodation:

• Costa Teguise. Pick up: 09:40-10:00. Return: 5:00pm

• Arrecife (Intercambiador). Pick up: 09:35. Return: 5:00pm

• Puerto del Carmen. Pick up: 08:55-09:30. Return: 5:00pm

• Puerto Calero. Pick up: 08:35. Return: 5:00pm

• Playa Blanca. Pick up: 08:30-09:15. Return: 5:30pm,

• Orzola. Meeting point: 10:30-10:45. Return: 4:30pm.

VOUCHER

This voucher confirms that you have booked this tour with LOW COST TOURS.

You should bring with you the first page of the voucher on your mobile phone or printed out, as you will be required to have it to start the excursion.

CANCELATION POLICY
Reservation cancellations or changes must always be made by sending us an email. 

Free cancellation up to 36 hours before the date of the tour. Last 36 hours and no-shows: loss of the quantity paid.

PICK UP
The bus that will pick you up will have a card on the front with the name of the Company that does the excursion, “LOW COST TOURS.” Its contact information appears at the top of the voucher.

It is your responsibility as the client to locate the pick up point and call or contact OkGranCanaria or LOW COST TOURS if you have any questions about the indicated point of pick up. You should always be punctual, and as a general rule it is convenient to arrive about 5 to 10 minutes before the designated time.

If you arrive late or you are NOT at the designated point, you will have no right to any refund for the amounts previously paid nor any other expenses incurred.

If more than 10 minutes pass with respect to the designated time and the bus/guide does not arrive, you should call +34 646819000.

LOW COST TOURS reserves the right to slightly change the route due to the state of the roads or other causes of force majeure.

OkGranCanaria is an intermediary for the excursions of LOW COST TOURS and is exempt of all responsibility in relation to the provision of services. This means that you have contracted the excursion with LOW COST TOURS, not with OkGranCanaria. For any modification, cancellation, question or complaint related to the services of the excursion, you should contact LOW COST TOURS.

You may consult the fully accepted General Policies at any time.